SELF CATERING ACCOMMODATION TERMS AND CONDITIONS FOR
THE OLD DAIRY HOLIDAY COTTAGES, MITCHELDEAN

1. THE CONTRACT
1.1 The contract entered into is between The Old Dairy (Owner – Lorraine Robinson) and the person making the booking (the Hirer).
1.2 The contract is not effective until the required payment has been received and confirmation sent from the Owner to the Hirer.
2. BOOKING
Bookings cannot be accepted by:
a. Persons under the age of 18 years
b. Parties where the majority of members are under 18 years (except families or supervised groups)
2.2 The number of persons occupying a property must not exceed the maximum stated in the current property description.
2.3 The person who makes the booking (the Hirer) will be responsible for all persons declared and should ensure that they are aware of the booking conditions.
2.4 The Owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with the booking conditions.
3. RESERVATION
3.1 Provisional reservations can be accepted by telephone and must be confirmed within 48 hours by the arrival of the required deposit.
3.2 Provisional reservations will be cancelled after 3 days without further reference.
3.3 To secure a reservation:
a. Telephone your provisional booking and pay a third deposit using PayPal or bank transfer.
b. Pay the balance of the cost eight weeks before the holiday is due to start.
3.4 If the balance is not received within the time 8 weeks before commencement the Owner reserves the right to cancel the booking and retain the deposit.
3.5 Bookings made within eight weeks of the start of the holiday require payment in full at the time of booking.
4. CANCELLATION
4.1 Once a booking is confirmed the Hirer is responsible for the total cost of the holiday.
4.2 In the event of cancellation by the Hirer the Owner will endeavour to re-let the property and if successful may refund any monies paid less the deposit which is non returnable.
6. BOOKING ALTERATIONS
6.1 Any change by the Hirer in holiday dates will be subject to the agreement of the Owner.
6.2 Any request by the Hirer for transfer of booking to another property will be treated as a cancellation of the original reservation.
6.3 If for reasons beyond its control the Owner has to cancel or alter arrangements made for the Hirer it will make every effort to offer an alternative property if one is available.
6.4 If the Hirer does not accept the alternative offered the Owner will return to the Hirer any monies paid, whereupon the Owner’s liability will cease.
7 DAMAGE, LOSS AND NUISANCE
7.1 The Hirer agrees:
a. To be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied.
b. To pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation.
c. Not to cause nuisance or annoyance to occupants of nearby property
d. To allow reasonable access to the property by the Owner if it is deemed necessary.
e. No smoking will take place in the Hiring.
7.2 If in the opinion of the Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Owner as discharged and the Owner may repossess the property immediately. The Hirer will remain liable for the whole cost of hire and no refund shall be due.
8 OCCUPANCY
Occupancy shall be from 3.30pm on the day of arrival to 11.00am on the day of departure, unless special arrangements have been made (the housekeepers have only a limited time to prepare the property for the next guests, and you are asked to respect this).
9. SERVICES
The supply of electricity, heating, towels and bed linen is included in the tariff.
10. DOGS
By arrangement. Dogs may not be left alone in the property and we respectfully request that the hirer does not allow the dog on any furnishings and brings the dog’s own bedding for the duration of the stay.
11. DESCRIPTIONS
11.1 Whilst the Owner makes every effort to ensure the accuracy of property descriptions, descriptions are inevitably subjective and are for guidance only. If
there are any points of particular importance please contact the Owner to clarify information.
11.2 Whilst the Owner has taken all responsible steps to ensure that the information contained in its brochures, tariffs, leaflets and advertisements are accurate the
Owner reserves the right to alter, substitute or withdraw any service, facilities or
amenity.
12. LIABILITY
12.1 The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property its, plumbing, gas, electrical services, or exceptional weather.
12.2 No responsibility is accepted for loss or damage of property (including pets), vehicles or vehicle contents belonging to the Hirer or any member of the party during their occupancy.
13. COMPLAINTS
13.1 If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with the Owner or caretaker immediately or as soon as reasonably possible and in any event before departure to allow remedial action to
be taken. The Hirer should telephone Lorraine on 01594 781779 or 07791 690239.
13.2 It is specifically agreed that failure by the Hirer to notify the Owner of any complaint in accordance with the timescale set out in clause 13.1 will entitle the Owner to refuse to entertain the complaint, irrespective of its merits.
14. WAIVER
The failure of the Owner to enforce or exercise, at any time, or for any period of time, any term of, or any right pursuant to this Agreement does not constitute and shall not be construed as a waiver of such term or right.
15. LEGAL PROVISIONS
15.1 The construction, validity and performance of this Agreement is governed by the law of England and the parties agree to submit to the jurisdiction of the English Courts.
15.2 The Hirer agrees that the Contract with the Owner is made at the Owners premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.
15.3 Clause headings are for convenience only and do not form part of or affect the interpretation of this Agreement.

Lorraine Robinson
Proprietor
www.olddairycottage.com
email: admin@olddairycottage.com